These terms and conditions are important since, if you use this site whether as a registered user or guest, it is assumed that you have agreed to them. Please read them carefully before making any purchase.
After you have selected your goods we will collect certain personal information from you to complete the transaction and to inform you of progress and/or problems. This information includes:
Your name. To confirm your identity and so we know how to call you
- Telephone number. For urgent communication about a problem if absolutely necessary
- Billing address. This is necessary if we have to contact you about your order
- Delivery address. So that the goods may be delivered to the correct address
- Email address. For identity purposes and to communicate with you regarding your order, its progress, any difficulties and also offers that may interest you
- Credit card details. Only if you place an order and are required to pay for it.
We need this information in order to make your experience as easy as possible.
We use Secure Server Technology when you submit your information so that your details remain private and to ensure, so far as we can, that no one can intercept your details. Your personal information is secured in accordance with the UK Data Protection Act. Avenida Isabel Ltd does not store any information related to your payment methods.
On registration you will be asked to enter your own personal username and password which should not be disclosed to anybody else.
We have the right to disable your access if you fail to comply with these terms and conditions.
After placing your order you will receive confirmation from us detailing the items that you have chosen to purchase, the agreed price and delivery charges and the amount that you have paid. Unless agreed otherwise, all transactions will be in British pounds and the prices shown on the website are also British pounds.
The delivery methods and charges are stated at the time of order.
Goods are normally sent by registered delivery and will have to be signed for on receipt. If there is nobody available to receive the goods then the delivery company will leave instructions on how to collect them. If you do not contact them within 48 hours then you will be charged a further £15 for re-delivery. If you cancel the order after we have attempted delivery then you will be charged the cost of returning the goods to us.
All products are hand crafted to order, we expect to deliver to an address in the UK within 4 weeks of order confirmation. If we think that there may be delays, then we will notify you. If your goods do not arrive when expected then please contact us as soon as possible and we will do our best to resolve the problem. We will not be held liable for any loss caused to you by late delivery.
For deliveries to other parts of the world the charges and time for delivery will be agreed before completion of the transaction.
Duties and Taxes
Prices paid include VAT at the prevailing rate. Orders shipped to destinations outside the EU may incur additional duties and taxes which will be payable on receipt of the goods. Unless otherwise agreed, such charges are not included in the price when purchasing from Avenida Isabel Ltd. If you have any questions relating to these charges then please consult your local customs office.
Faulty goods and breakages
If the goods are faulty in some way or are broken please do not destroy them. Keep the goods in the packaging and inform us of any damage or faults within 7 days of receiving the goods, otherwise we will not be liable for any damages. If you inform us, preferably with evidence (photographs are helpful) then we will endeavour to resolve the issue as soon as possible. The delivery company may need to collect the goods, so please make them available on request. We cannot help without the seeing the goods.
If you are not happy with your purchase, for whatever reason, then, for a full refund, please do not use the goods, do not
destroy the packaging and return the goods to us by recorded delivery in a pristine state together with the proof of delivery document within 7 working days. You are liable for all shipping costs. We cannot refund you for goods lost in transit.
These terms and conditions are governed by the laws of England and Wales, but do not affect your statutory rights.
When placing an order with Avenida Isabel Ltd you are making an offer to purchase the goods contained within that order. We reserve the right to accept or decline that offer.
We do our utmost to ensure that the prices displayed on our website are correct. However we reserve the right to validate those prices before we process your order.
We will not accept liability for any errors in the description of goods on the website, and can change those descriptions at any time. We will however do our utmost to correct any problems as soon as we become aware of them.
Avenida Isabel Ltd can only be held liable for loss up to the cost of the product(s) purchased.
We will not be responsible for any losses resulting from your use, or your inability to use our website
We do not guarantee that our website is free from viruses or other infecting programmes
You may view and print out our pages for the sole purpose of buying a product or products. The copyright belongs to Avenida Isabel Ltd. You may not use pictures, logos, graphics, text or descriptions on our site for any purpose without written permission.