These terms and conditions form the basis on which you can visit us and our website.
Please read them carefully as they contain important information.
General terms and conditions
This site is owned and operated by Avenida Isabel Ltd of 43 Richmond Place, Bath BA1
5QA, UK. If you have any queries about these terms and conditions or if you
have any comments or complaints on or about our website, you can contact us at firstname.lastname@example.org
or +44 (0) 1225 461 003.
1. The contract between us
We must receive payment of the whole of the price for the goods that you order
before your order can be accepted. Payment of the price for the goods
represents an offer on your part to purchase the goods, which will be accepted by
us only when the goods are dispatched. Only at this point is a legally binding
contract created between us.
2. Acknowledgement of your order
To enable us to process your order, you will need to provide us with your e-mail address. We
will notify you by e-mail as soon as possible to confirm receipt of your order
and to confirm details. For the avoidance of doubt, this correspondence does
not constitute a contract between us.
3. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Avenida
Isabel Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other
than for your own personal, non-commercial use, is prohibited without our
permission. You may not modify, distribute or repost anything on this website
for any purpose.
4. Accuracy of content
We have taken care in the preparation of the content of this website, in
particular to ensure that prices quoted are correct at the time of publishing
and that all goods have been described accurately. However, orders will only be
processed if there are no material errors in the description of the goods or
their prices as advertised on this website. Any weights, dimensions and
capacities given about the goods are approximate only.
5. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that
your use of this website or any websites accessible through it will not cause
damage to your computer. It is your responsibility to ensure that the right
equipment is available to use the website. Except in the case of negligence on
our part, we will not be liable to any person for any loss or damage which may
arise to computer equipment as a result of using this website.
All orders are subject to acceptance and availability. As all goods are hand-made, at busy times we may have longer lead
times and we attempt to replenish stock as soon as possible. If the goods you
have ordered are not available from stock, we will contact you by e-mail or
phone (if you have given us details). You will have the option either to wait
until the item is available from stock or to cancel your order.
7. Ordering errors
You are able to correct errors on your order up to the point on which you click on
“submit” during the ordering process.
The prices payable for goods that you order are as set out on our website. All
prices are inclusive of VAT at the current rates and are correct at the time of
entering information. We charge VAT to deliveries going to countries in the EU.
We do not charge VAT on deliveries going to countries outside the EU.
For deliveries outside of the UK, you will be liable for any duties or levies
payable at foreign ports. There may be foreign transaction fees on credit card
payments made from outside the UK, which you will be liable to pay. You may not
cancel your order due to unforeseen fees or levies, so please check on these
before you place your order.
Where it is not possible to accept your order to buy goods of the specification and description
at the price indicated, we will advise you by email, and offer to sell you the
goods of the specification and description at the price stated in the email and
will state in the email the period for which the offer or the price remains
9. Payment terms
We will take payment upon receipt of your order from your credit or debit card. We accept no
liability if a delivery is delayed because you did not give us the correct
payment details. If it is not possible to obtain full payment for the goods
from you, then we can refuse to process your order and/or suspend any further
deliveries to you. This does not affect any other rights we may have. There may
be foreign transaction fees on credit card payments made from outside the UK,
which you will be liable to pay
10. Delivery charges
Delivery charges vary according to the type of goods ordered. For
deliveries outside of the UK, you will be liable for any duties or levies
payable at foreign ports.
11.1 Our delivery charges are set out in your shopping bag in our website. For deliveries to outside of the EU, the charges will be
agreed before completion of the transaction.
11.2 We will send you an email to confirm when
your order has been despatched.
11.3 Please note that all of our goods are handmade and if we are out of stock, we will
endeavour to add replacements as soon as possible, so please check our website
regularly. If we are out of stock and you need your order urgently, delivery
would be 4-5 weeks.
11.4 We will deliver the goods to the address you specify for delivery in your order.
It is important that this address is accurate. Goods
are normally sent by registered delivery and will have to be signed for on
receipt. We cannot accept any liability for any loss or damage to the
goods once they have been delivered in accordance with your delivery
instructions (unless this is caused by our negligence). We will aim to deliver
the goods by the date quoted for delivery but delivery times are not guaranteed
and therefore time is not of the essence. In any event, we will aim to deliver
your goods within 30 days from the day after the day we received your order. If
delivery is delayed beyond this time, we will contact you and either agree a
mutually acceptable alternative date, or offer you a full refund.
11.5 You will become the owner of the goods you have ordered when they have been
delivered to you. Once goods have been delivered to you they will be held at
your own risk and we will not be liable for their loss or destruction.
12. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will
only own the goods once they have been successfully delivered.
13. Cancellation rights
13.1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have the legal
right to cancel your order up to seven working days after the day on which you
receive your goods (with the exception of any made to order items). You do not
need to give us any reason for cancelling your contract nor will you have to pay
any penalty. However, you will need to notify us in writing or in any other
durable medium if you wish to cancel your contract.
13.2 You cannot cancel your contract if the goods you have ordered are bespoke (i.e.
made to order).
13.3 If you have received the goods before you cancel your order, then you must send
the goods back to our contact address at your own cost and risk. If you cancel
your order but we have already processed the goods for delivery, you should not
unpack the goods when they are received by you and you must send the goods back
to us at our contact address at your own cost and risk as soon as possible.
13.4 Once you have notified us that you are cancelling your order, any sum debited by us
from your credit or debit card will be re-credited to your account as soon as
possible, and in any event within 30 days of cancellation.
14. Cancellation by us
14.1 We reserve the right not to process your order if:
14.1.1 We have insufficient stock to deliver the goods you have ordered;
14.1.2 We do not deliver to your area; or
14.1.3 One or more of the goods you ordered was listed at an incorrect price due to a
typographical error or an error in the pricing information received by us from
14.2 If we do not process your order for the above reasons, we will notify you by
e-mail and will re-credit to your account any sum deducted by us from your
credit/debit card as soon as possible, but in any event within 30 days.
15.1 We are only responsible for losses that are a natural, foreseeable consequence of
our breach of these terms and conditions.
We do not accept liability if we are prevented or delayed from complying
with our obligations set out in these terms and conditions by anything you (or
anyone acting with your express or implied authority) does or fails to do, or
is due to events which are beyond our reasonable control.
15.2 Furthermore, we do not accept liability for any losses related to any business of yours
including but not limited to: lost data, lost profits, lost revenues or
15.3 You must observe and comply with all applicable regulations and legislation,
including obtaining all necessary customs, import or other permits to purchase
goods from our site. The importation or
exportation of certain of our goods to you may be prohibited by certain
national laws. We make no representation
and accept no liability in respect of the export or import of the goods you
15.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any
rights you might have as a consumer under applicable local law or other
statutory rights that may not be excluded nor in any way to exclude or limit
our liability to you for any death or personal injury resulting from our
negligence. You have certain rights as
a consumer including legal rights (e.g. under the Sale of Goods Act 1979 (as
amended) relating to faulty and/or misdescribed goods.
Unless otherwise expressly stated in these terms and conditions, all notices from you
to us must be in writing and sent to our contact address at 43 Richmond Place,
Bath BA1 5QA, UK and all notices from us to you will be displayed on our
website from time to time.
17. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should
look through them as often as possible.
18. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a
result of usage of this website are governed by and construed in accordance
with English law. Parties to any such contract agree to submit to the exclusive
jurisdiction of the courts of England and Wales. All contracts are concluded in
If any part of these terms and conditions is unenforceable (including any
provision in which we exclude our liability to you) the enforceability of any
other part of these conditions will not be affected.
21. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third
Avenida Isabel Ltd are committed to
respecting and protecting the privacy of anyone using our site and the
confidentiality of any information that you provide us with. The purpose of this statement is to set out
how we use any personal information that we may obtain from you.
Data Protection Act 1988 (‘the Act’)
We are registered under the Data Protection
Act and comply with the Act in all our dealings with your personal data.
Use and collection of personal information
In general you can visit our website without
telling us who you are and without revealing any information about
yourself. If, however, you use our site
you will need to register and you will be asked to provide certain information
such as your contact details. We will
store this data and hold it on computer or otherwise.
We may use information that you provide:
· To register you with our website and to administer it.
· For assessment and analysis, e.g. marketing, customer and product analysis, to
enable us to review, develop and improve our services.
If you do not want us to use data in this
way, or to pass your details on to third parties for marketing purposes, please
tick the relevant box situated on the form on which we collect your data.
We may disclose your personal information to
· In the event we sell or buy any business or assets, in which case we might
disclose your personal data to the prospective buyer or seller.
· If we are under a legal duty to disclose or share your personal data in order to
comply with or meet any legal obligation.
them work, or to work more efficiently, as well as to provide information to
the owners of the website. They help us
to understand how our customers and potential customers use our website so we
can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed
on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information
about your visit to the website – for example, how you entered the site, how
you navigated through the site and what information and documentation was of
interest to you. This means that when
you go back to a website, it can give you tailored options based on the
information it has stored about you on your last visit.
Some of our cookies are used to simply collect information about how visitors use our website and
these types of cookies collect the information in an anonymous form.
Where there is a login process relating to buying products or services from us we also use
cookies to store personal registration information so that you do not have to
provide it to us again on subsequent visits.
The rules about cookies on websites have recently changed.
cookies on your computer by changing the settings in the preferences or options
menu in your browser. You can set your browser to reject or block
cookies or to tell you when a website tries to put a cookie on your
computer. You can also delete any
cookies that are already stored on your computer’s hard drive. However, please be aware that if you do
delete and block all cookies from our website, parts of the site will not then
work. This is because some of the
cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some
products and services on other websites without cookies.
To find out more about cookies, including seeing what cookies have been set and how to manage
and delete them, visit www.allaboutcookies.org.
If you do not wish to accept cookies from our
website, please leave this site immediately and then delete and block all cookies from this
site. Alternatively, you may opt out of
receiving information from us by e-mail, telephone, fax or post. Our phone number is +44 (0) 1225 461 003 or
you can e-mail us on email@example.com.
We endeavour to take all reasonable steps to
protect your personal information.
However, we cannot guarantee the security of any data that you disclose
online and we will not be responsible for any breach of security unless this is
due to our negligence or wilful default.
You have the right to ask us not to process
your personal data for marketing purposes.
We will aim to inform you before collecting your data if we intend to
use your data for such purposes or we intend to disclose your information to
any third party for such purpose. You
can exercise your right to prevent this happening by checking certain boxes on
the forms we use to collect your data.
You have the right to see personal data (as
defined under the Data Protection Act) that we keep about you upon receipt of a
written request and payment of a fee of £10.
Any request should be sent to: Isabel Saiz, Avenida Isabel Ltd of 43
Richmond Place, Bath BA1 5QA, UK.