Ordering & Delivery

Availability

All orders are subject to acceptance and availability. As all goods are hand-made, at busy times we may have longer lead times and attempt to replenish stock as soon as possible. If the goods you have ordered are not available from stock, we will contact you by email or phone (if you have given us details). You will have the option to either wait until the item is available from stock or cancel your order.

Order amendments

You are able to amend the details on your order up to the point at which you click on “Pay now” during the ordering process.

Delivery charges

Delivery charges vary according to the type of goods ordered. All prices given exclude fulfilment and delivery charges. The prices payable for goods that you order, are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering this information. We charge VAT to deliveries going to countries in the European Economic Community (EEC). We do not charge VAT on deliveries going to countries outside the EEC.

For deliveries outside of the mainland UK, you will be liable for any duties or additional delivery charges payable at foreign ports. There may be foreign transaction fees on card payments made from outside the UK, which you will be liable to pay. You may not cancel your order due to unforeseen fees or levies, so please check on these before you place your order.

Our delivery charges are set out in your shopping bag in our website. For deliveries to locations outside of the EEC, the charges will be agreed before completion of the transaction.

Delivery process

We will send you an email to confirm when your order has been despatched.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Goods are normally sent by registered delivery and will have to be signed for on receipt. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered.

Cancellation rights

Under the Consumer Protection (Distance Selling) Regulations 2000 you have the legal right to cancel your order up to seven working days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us in writing or in any other durable medium if you wish to cancel your contract.

You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order).

If you have received the goods before you cancel your order, then you must send the goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your order, any sum debited by us from your credit or debit card will be re-credited to your account as soon as possible, and in any event within 30 days of cancellation.

Cancellation by us

We reserve the right not to process your order if:

  1. 1. We have insufficient stock to deliver the goods you have ordered;
  2. 2. We do not deliver to your area; or
  3. 3. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do not process your order for the above reasons, we will notify you by email and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 30 days.

Read our full Terms & Conditions HERE.